Skill Boosters -Tackling Problem Behaviour (Short Course)

Difficult people can have a huge impact on the working environment. Negative behaviours create stress and conflict and affect our sense of well-being and morale. They can also be extremely costly for organisations, leading to declining productivity and performance, breakdowns in communication, low morale, absenteeism and a rise in complaints and grievances. Developed in partnership with leading business psychologists, this film examines the impact of problem behaviour in the workplace and sets out effective strategies for tackling it.

Learning objectives

• Common types of difficult behaviour
• Why avoiding dealing with difficult behaviour creates its own problems
• The potential impact of obstructive or negative behaviours
• The business case for tackling problem behaviour

This course should take approximately 10 minutes to complete. 

To ensure this course appears on your Learning Hub Record as completed, you must complete all elements of the Booster and any quiz/assessment at the end.