Skill Boosters – Conflict Resolution: Building Workplace Culture (Short Course)

Conflict is a natural part of workplace dynamics, arising from differences in opinion, communication styles, or goals. While disagreements can be healthy and lead to innovation, unresolved or poorly managed conflicts can harm relationships, productivity, morale and impact on the workplace culture.

This course explores how leaders can resolve conflict and turn challenging situations into opportunities for growth, understanding, and stronger team collaboration.

Learning objectives

• The goal of resolving conflict
• How to apply self awareness and empathy to resolve conflict
• Strategies to approach conflict resolution

This course should take approximately 15 minutes to
complete.

To ensure this course appears on your Learning Hub Record
as completed, you must complete all elements of the Booster and any
quiz/assessment at the end.