Course Category: Communication

Skill Boosters – Conflict Resolution: Building Workplace Culture (Short Course)

Conflict is a natural part of workplace dynamics, arising from differences in opinion, communication styles, or goals. While disagreements can be healthy and lead to innovation, unresolved or poorly managed conflicts can harm relationships, productivity, morale and impact on the workplace culture. This course explores how leaders can resolve conflict and turn challenging situations into […]

Skill Boosters – Being an Active Listener (Take 5)

Being an active listener involves using techniques and skills to improve communication, productivity, and build better relationships. In this course, these techniques are grouped into three core skill areas – Attention, Acknowledgement, and Affirmation. You will practice these skills in a customer focussed scenario. Learning objectives Techniques you will need to be an active listener

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