LGBTQ+ stands for lesbian, gay, bisexual, trans, queer or questioning, but is often used as an umbrella term to represent a wide range of sexual orientations and genders. There is a long history of inequality, oppression and even violence towards LGBTQ+ people. Today, there are policies and legislation designed to give people equal opportunities irrespective […]
It is estimated that about 70-80% of people with disabilities have non-visible disabilities, making them more common than many realise. Despite this, misconceptions about disability often persist, leading to a lack of understanding and support in the workplace for people with non-visible disabilities. This course explores the challenges faced by employees with non-visible disabilities and […]
Many job roles involve writing every day. With remote working becoming more widespread, the reliance on written communication is only going to increase. Good business writing is a vital skillset. It helps projects run smoothly, avoids costly miscommunication and ensures good customer service. Training can help even seasoned writers hone their technique and improve their […]
This course is designed to introduce learners to visible differences, explore the challenges that people with visible differences encounter in everyday life, how it impacts on their work and their mental health, and the role that employers can play in supporting them. Learning objectives Raise awareness around visible differences and contribute towards normalising differences at […]
Despite growing awareness about disability, people with disabilities and long-term conditions are much more likely to be unemployed than non-disabled people. This course explores creative and practical strategies on recruitment, onboarding, and professional development, enabling employers committed to inclusion to attract, retain, and support employees with disabilities and long-term conditions. Learning objectives Understanding the key […]
Being an active listener involves using techniques and skills to improve communication, productivity, and build better relationships. In this course, these techniques are grouped into three core skill areas – Attention, Acknowledgement, and Affirmation. You will practice these skills in a customer focussed scenario. Learning objectives Techniques you will need to be an active listener
Learning objectives Be aware of different personality types and communication styles Understand the correlation between personality types and communication styles Be aware of the different types of behaviour that can be displayed for each communication style Understand how to recognise different communication styles Understand how adapting your communication methods to match your team can improve […]
Learning objectives Recognise a range of disabilities Identify what support is available for disabled employees Understand a range of disabilities both visible and invisible that people may have Please click the link below to access this 5 minute course:
These lived experience interviews consider what it means to be from a sexual minority from a variety of angles, in order that we can better understand the emotional and social difficulties that they face on a day-to-day basis. Learning objectives Better understand the emotional and social difficulties that people from minority sexual orientations face on […]
Despite progress in raising awareness about disability and long term health conditions, there remains a gap between our policies and everyday practical application. This course is designed to normalise disability in our places of work and in our businesses, in order that learners can act and communicate with confidence to offer a truly inclusive experience […]
